Topics List

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  SMART Thunderbolt™ 4-Bay RAID System: RS-M4T
  • Can the data in the HyperDuo Safe mode be rebuilt?
  • When the RAID Unit was plugged up, it did not powered up at all.
  • The latest RAID MASTER (GUI) was downloaded from the website. After it was opened and used, the operation panel didn·t seem response the correct status.
  • What is the Speed performance for this model?
  • Can the LED Indicators show all the Disk(s)· status?
  • Can the DataTale SMART Thunderbolt RAID Systems be used on a host computer with Windows?
  • Under RAID 1 (Mirror) mode, a hard drive was taken out and updated. How do I rebuild the RAID set correctly?
  • The RAID MASTER for Thunderbolt has been downloaded from the website, but it·s not working!
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  SMART 4-Bay USB 3.0 RAID System: RC-M4SP
  • Is there any firmware update?
  • What is the RAID Mode password for? I tend to forget the password I create so can I choose not to create one?
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  Mobile USB 3.0 HDD Enclosure: AU-S10X
  • In some circumstances, the host computer will detect the device as USB 2.0 instead of USB 3.0 and need to re-connect again before recognizing it as USB 3.0. How do I solve this issue?
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  SMART 2-Bay FireWire RAID System: RS-M2QJ
  • My computer has the built-in Intel eSATA port to connect the RAID unit under Windows 8, cannot find this device at all?
  • I replaced a bad hard drive with a new one, but the Automatic Rebuild is not triggered by itself. Why is that?
  • I cannot see this external device in my Mac, what·s going on?
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  SMART 4-Bay FireWire RAID System: RC-M4QJ
  • I replaced a bad hard drive with a new one, but the Automatic Rebuild is not triggered by itself. Why is that?
  • Is there any firmware update for the SMART RAID of RC-M4QJ?
  • Normally when operating under the RAID 1+0 mode, two hard drives are allowed to fail without losing the data. Is there any special restrictions or limitations for the RAID System?
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  PAIR 2-HDD RAID System: RS-S2TJ
  • After my Mac computer goes into Sleep Mode and back to Operation Mode again, the RAID System will become improperly unattached.
  • Can SSDs be used inside the PAIR?
  • I replaced a bad hard drive with a new one, but the Automatic Rebuild is not triggered by itself. Why is that?
  • I cannot see this external device in my Mac, what·s going on?
  • When I use the PAIR on the Apple program "Time Machine" for backup, it would only transfer data for about 15-30 seconds and then it would stop. Afterwards, the selected hard drive would unmount itself and the backup process would be automatically cancelled. Lastly, the selected hard drive would disappear from the desktop and would automatically remount itself like nothing has happened. How can this be solved?
  • Would it be possible to connect via eSATA without using the AC adaptor?
  • I·ve just purchased the Datatale™ RS-S2TJ, mounted 2 unpartitioned HDDs, and tried to set up RAID 1 mode (Mirroring) using RAID MASTER via eSATA connection. However, when I launched the RAID MASTER, it didn·t recognize the Unit and hitting the refresh button didn·t help either. What should I do?
  • I have MacBook Pro with the most current OS X system. During RAID MASTER·s installation, a warning pop-up message came up. Does that mean RAID MASTER·s installation was not successful?
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  SMART 4-Bay eSATA RAID System: RC-M4DJ
  • I replaced a bad hard drive with a new one, but the Automatic Rebuild is not triggered by itself. Why is that?
  • I have four (4) 1.5TB hard drives at this moment under RAID 5 mode, and would like to upgrade them for 3TB hard drives over a period of time. Can I just swap out one drive at a time and let it rebuild itself? Or do I need to backup everything first and start out fresh?
  • I have been using RC-M4DJ for a while now with Hitachi hard disks of 2TB. The Unit randomly reports that one of the 4 disks are faulty after setting up a RAID mode. What¡¦s wrong?
  • Normally when operating under the RAID 1+0 mode, two hard drives are allowed to fail without losing the data. Is there any special restrictions or limitations for the RAID System?
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  DataTale RAID System: General
  • What is the RAID mode·s default setting for the RAID System?
  • How do I turn off the Unit safely?
  • When the host computer is in sleep mode, will the hard drives inside the Unit automatically spin down?
  • I have four (4) 1.5TB hard drives at this moment under RAID 5 mode, and would like to upgrade them for 3TB hard drives over a period of time. Can I just swap out one drive at a time and let it rebuild itself? Or do I need to backup everything first and start out fresh?
  • My operating system is Windows 7 and its current speed performance becomes very slow whenever the data is both reading and writing while using the RAID Unit. Are there any suggestions to improve this?
  • Can I use the DataTale RAID Systems under Linux OS?
  • I put in the HDDs with 2TB capacity each, Vista for OS, and connected to the RAID System with eSATA. Under RAID 0, my host computer detected total capacity much less than all the HDDs added up. Why is that?
  • My current hard disks have data inside. Can I just install them to your RAID Systems and have the data still be recognizable in the System?
  • All my HDDs are at least 1TB or above, will the RAID System be able to support the gigantic storage capacity?
  • I would like to format my hard drives with the FAT (a.k.a. File Allocation Table) format, which can be read and written by both Mac and PC. Is there any limitation on its capacity?
  • Does the RAID System have to be connected to the host computer when it is in rebuild mode?
  • Are there any limitations for SATA hard disks in RAID Systems?
  • Recently, there·s news claiming that the Seagate Barracuda 7200.11 hard drives have problems and can be fixed. How do I do so?
  • I have bought your 2-bay Enclosure. Is there any reason why this product cannot be booted using the FireWire connection on an Apple Intel Imac?
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  2-Bay RAID System: RS-M2QO
  • After I replaced the hard drive with a new one to setup auto rebuild under Mirror mode, the Unit just re-formatted the hard drives and all my data is gone. What happened?
  • When using the RS-M2QO Unit under JBOD mode via USB connection with just one hard drive, my Mac OS will freeze after the computer is restarted?
  • Do I need to turn off the Unit when replacing the hard disk?
  • Do I need to turn off the Unit when changing the RAID modes?
  • Do I need to turn off the Unit when changing the cable for interfaces?
  • How long does it take for the RAID System to rebuild?
  • I cannot do the JBOD under the eSATA connection for the 2-bay System? Why?
  • I have inserted one HDD under JBOD mode using the FireWire connection, but the 2-bay RAID System does not recognize it. Why?
  • I·ve inserted one HDD under the USB connection under JBOD, but the 2-bay System cannot recognize it. Why?
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  4-bay RAID System: RS-M4QO
  • I have four (4) 1.5TB hard drives at this moment under RAID 5 mode, and would like to upgrade them for 3TB hard drives over a period of time. Can I just swap out one drive at a time and let it rebuild itself? Or do I need to backup everything first and start out fresh?
  • Where is the HotSpare disk located if the RAID System is set to 5+HotSpare? If I replace the failed disk with a new one, what will happen to the new replaced disk?
  • Do I need to turn off the Unit when replacing the hard disk?
  • Do I need to turn off the Unit when changing the RAID modes?
  • Do I need to turn off the Unit when changing the cable for interfaces?
  • When I·m editing videos on the RAID System, the data transfer speed drops dramatically. Why is that?
  • How long does it take for the RAID System to rebuild?
  • I·ve pulled out all the disks inside the RAID System and now I want to put them back, but I don·t remember the HDD allocation. Will my data be safe if I put the HDDs back into the RAID System if they·re not in the correct allocation?
  • I have 4 HDDs. Can I use them as separate HDDs on the 4-Bay RAID System?
  • I am using the 4-bay System, and if I have 4 HDDs, can I create two sets of storage units by using RAID 0 mode?
  • Presently, I·m using one of the DataTale™ 4-Bay RAID System with two HDDs of 1TB storage space each under RAID 0 (Striping) mode. However, I plan on adding another 1TB HDD and would like to run all three HDDs together under one of the RAID modes. What should I do to prevent losing the "original data" already stored?
  • Normally when operating under the RAID 0+1 mode, two HDDs are allowed to fail without losing the data. Is there any special restrictions or limitations for the RS-M4QO?
  • Why is the HDD 1 LED light off when the 4-bay RAID System is operating under the RAID 5+HotSpare mode?
  • I noticed that the HDD1 and HDD3 "Health/Access" LEDs will remain "red" for a very short time when the RAID System is recognizing the hard drives at the beginning. Is there anything wrong?
  • If I inserted 4 HDDs into the RAID System to do RAID 1 in the 4-bay System, and have already set the HD Switch to 4 HDDs, why are only HDD 1 and HDD 2 LED lights staying white?
  • If the RAID LED is blinking and the two HDD "Access" LEDs are blinking in white showing that "RAID Rebuild" is in progress, can I switch off the RAID System and then turn it on later to continue the "RAID Rebuild"? Will this affect the integrity of the data stored?
  • Which RAID mode should I choose if using the RAID System for "large size files" including backup or Ghost image files? For RAID 0+1 or 5+Spare
  • If I have inserted 4 HDDs in the 4-bay System, set the RAID Switch at RAID 5, but have the HD Switch set at 3 HDDs. Will this work?
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  Portable HDD Enclosure: TQ-M12H
  • My computer has the built-in Intel eSATA port to connect the RAID unit under Windows 8, cannot find this device at all?
  • I want to use a 3TB hard drive in the Portable. Does it support 3TB?
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  Guardian
  • The encrypted hard drive cannot be detected by my computer. What is wrong?
  • I·ve lost one of the two original Secure Keys, what should I do?
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  eSATA Host Card
  • My MacBook Pro always crashes whenever I connect my external eSATA device to the eSATA host card. My MAC OS is 10.6.8. Does the driver need to be updated for the eSATA host card?
  • Can I boot up my laptop with an external hard drive connected to the TE-C2R Express card via eSATA port? If so, how?
  • My eSATA host card doesn·t seem to work with the Mac OS 10.6 Snow Leopard. Is there a new driver for it?
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  DataWhale RAID System
  • My current hard disks have data inside. Can I just install them to your RAID Systems and have the data still be recognizable in the System?
  • Can I use over 2TB of storage capacity hard drives in my DataWhale RAID System?
  • Can I Bootup My System From an External RAID?
  • The LEDs of the DataWhale are blinking. Is the DataWhale at rebuild status? How long will rebuild process take? How do I know if rebuild process complete?
  • My computer does not recognize the DataWhale. What should I do?
  • I have already installed Western Digital hard drives into the DataWhale 2-bay RAID system. Why is the System not operating correctly? Why aren·t the installed HDDs detected?
  • I have a RS-M2TS (USB/eSATA) DataWhale 2-bay RAID. I use one disk under JBOD mode via USB in Mac OS 10.5. However, I cannot initialize the disk under this condition, but previously I was able to do so in Mac OS 10.4. How can I solve this problem?
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  eSATA 3.5-inch HDD enclosure
  • Does the SATAPro TB-M12O model support up to 3TB of hard drive capacity?
  • What is HDD spin down?
  • There are two driver choices, the Initio 1623T and the Initio 1623TA2, how do I know which driver I should download?
  • Is the metal clip attached to the rear panel of the HDD enclosure necessary? What is it?