Support    Trouble Shooting   Driver Download   User's Manual Download   Ask Question?  Encrypted Enclosures   1．I understand there are several levels of encryption lengths. I was told it is easy to break a DES security. Is it true?   2．The red LED indicator on my encrypted Impact enclosure is illuminated and I cannot access the drive. What should I do?   3．What should the jumper settings on the HDD to be mounted in the Encrypted HDD Enclosure be? Slave, master or cable select?   4．I installed a hard disk drive (HDD) with data already on it in my Encrypted Enclosure, but I cannot access the data. What is wrong?   5．Is there a self-test I can perform to ensure my encrypted enclosure is functioning?     All Enclosures   1．I have installed a brand new HDD into my Impact enclosure, but the computer refuses to recognize it (no drive visible)? Why?   2．I have installed a pre-formatted HDD into my Impact enclosure, but the computer refuses to recognize it (no drive visible). Why?   3．Does Impact 2.5" HDD enclosure support bus power?   4．Although I am connecting my 2.5" (or smaller) enclosure to two USB2.0 or USB1.1 ports via Y-cable to double the available bus power supply, the enclosure is non-functional and requires use of the power adapter. How do I resolve this?   5．My USB 2.0-connected enclosure occasionally powers-off or the HDD spin-down unexpectedly requiring me to restart the enclosure or re-insert the cable. Why does this happen and how can I fix it?   6．My enclosure connected to a FireWire (IEEE1394) chain of many FireWire devices is not detected by my computer. What can I do?   7．I am using a sound card/multimedia card/gaming LAN card from another manufacturer with an interface denoted as compatible with FireWire400/IEEE1394a (example: SB1394). But my enclosure does not work properly on it, what is the problem?   8．Can I boot my computer using an OS installed on a HDD enclosure or PalmDrive?     Mac OS 10.3.6 / 10.3.7   1．I am using a Macintosh computer with Mac OS 10.3.6 and an Impact enclosure with FireWire400 connector. The enclosure is not recognized by the computer and does not appear as a drive on the desktop. How do I get the computer recognize the enclosure?   2．Do I need to install a firmware upgrade for my Impact enclosure before upgrading my Mac OS to version 10.3.6/10.3.7 or later?     Mac OS   1．I want to update my Mac OS. Are there any issues regarding to enclosures and upgrading my Mac OS?     Windows 98SE   1．I use Windows 98SE, do I need a driver to use my Impact enclosure?   2．My computer, running Windows 98SE, will not recognize my USB connected Impact enclosure?   3．I have Win98SE. Is it possible to use one of the Impact FireWire800/USB2.0 combo enclosures (Model: EB-2502, SB-2502, EB-3502, SB-3502) via the USB connector with Win98SE?
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